Every business house, regardless of size, requires a fantastic customer experience. This article will guide you with the top six live chat solutions, including chatbots, integrations with popular tools, visitor tracking, and mobile apps.
- Live chat
Live chat is an excellent customer service software with online chats, a help desk, and web analytics compatibility. The live chat app enables a website to contact support agents in seconds. It is an ideal remedy for e-commerce and customer care websites.
Live chat leads to maximum functionality and simplicity. The interface is clean, slick, and intuitive in every regard. Chats, tickets, reports, settings, and many more are all there on the left side of the screen for easy reading and navigation. Live chat delivers maximum functionality and simplicity. The large number of features that this software offers is a common point of praise in many live chat reviews, and the most notable ones are here below:
- Chat console live chat
- Shortcuts
- Can’t responses
- Offline mode
2. Kait
Several renowned companies use Kait Technologies, a SaaS company that helps to integrate social media channels. Located in Kuwait, they allow any business to connect to their favorite communication channel. They provide live chat solutions that connect with clients on all social media. It helps them grow their business by answering customers’ queries immediately. As a client, you can communicate with your immediate and potential customers whenever they have any queries.
Check these USPs to claim this chat solution as the best one:
- Direct messaging
- AI chatbots
- Connectivity through all social media
3. Zendesk
Some leading companies worldwide use Zendesk, including Airbnb, Uber, and Shopify. While it started as a customer service tool, it has become more of an Allison lead management and customer support suite, complete with CRM email marketing features and live chats. Zendesk’s products work right out of the box, with powerful features and functions to help businesses improve their support and sales operations. Zendesk is great across different industries, with healthcare companies, enterprise clients, financial services, retail clients, and many others using this fantastic software.
It enables you to speak to your customers in real-time. Initiate targeted and customer behavior-driven chats. Send files via chats. Ask customers to rate chats and log and analyze all the chats that happen across your business. Zendesk also offers a JavaScript API to make your live chats even smarter.
4. Pure chat
Pure Chat is website chat software designed with one function in mind: helping small and medium businesses provide comprehensive online support. This software incorporates real-time website traffic monitoring our contact history to help companies improve their communication with customers and potential prospects. The peer chat dashboard is the single point of contact because everything is well organized and easy to find.
A robust feature of Pure Chat is the chat console, as it has well-organized user interface tools providing scan monitor chats, view transcripts, create current messages and chat with their agents. Its simple approach ensures that support agents and users have the best customer experience possible.
5. Tidio
Tidio is a live chat software used on over 300,000 websites worldwide. It includes features like a buildable chat box, workflows, and email marketing templates. When all the plans are combined, Tidio offers a nice chat feature with unlimited chatbots, customizable workflows, email marketing functionality, and basic search reporting.
Tidio’s feature of live chats allows customer service representatives, often regarded towards agents, to interact with website visitors in real-time. A widget chat window is accessible to visitors when they enter the website.
6. Gorgias
A customer support platform like Gorgias allows you to manage all your support needs in one place. Customers can contact you on multiple channels, and you can also collect customer service messages from all channels like email, live chat, phone and many more.
Gorgias connects all your support channels. You can manage and respond to messages from this platform from all communication channels like email, chats, social and online ad comments. It saves time and reduces your toggling between platforms to check and reply to messages.
Wrapping up
The list of top live chat solutions is increasing day by day, and so are the features. Try to use it in the best way to get the best results for your business.
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